Exchange and Returns
We do not accept Returns for hygienic purposes.
An Exchange of goods is allowed for damaged items only up to seven (7) days from the date of receipt of the e-mail confirmation/courier confirmation that the goods you ordered have been dispatched to you.
You must ship the item/s to be exchanged within three (3) working days from notice of the approval of your request for an exchange. Shipping fees shall be at your expense. Failure to ship the item/s to be exchanged within the said period will automatically cancel your request for an exchange.
Upon receipt of the item/s for exchange, we will proceed to exchange the same to your specifications.
Shipping costs (if borne by the customer) will not be refunded.
Upon Management approval, Proppy Socks may offer a credit memo, which can be used for your next purchase. The credit memo is transferrable and may be given to others as an electronic gift cheque. The credit memo will expire 12 months from the date issued.